FAQ

HOW CAN I CONTACT THE STORE OWNER?

Please email me at clairekoperwas@gmail.com.

ARE THE PHOTOS ACCURATE TO WHAT I'LL GET?

The product photos are taken from a close to final sample, the final product will have a few differences such as: subtle changes to logo sizing, different keychain attachments, tags, etc. It will look very similar to the photos! 

SHIPPING 

HOW MUCH DOES SHIPPING COST?

Shipping is calculated at checkout. It depends on the final weight of your package, the destination country, and the postage type you select.

WHEN WILL MY ORDER SHIP?

Orders typically are sent out in 5-8 business days. Depending on the amount of orders that come in, they will occasionally sent out in 3-5 business days. Since I pack and ship out orders entirely myself (one person), please be patient as I fulfill the orders.

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

 PLEASE ALLOW 2-3 WEEKS FOR US ORDERS


PLEASE ALLOW 4-6+ WEEKS FOR INTERNATIONAL ORDERS

Usually your order will arrive in 2-3 weeks for US orders and 4-6+ weeks for international. If you haven't received your order within the timeframe listed above, feel free to email me with your order number to clairekoperwas@gmail.com and I will see what I can do!

MY PACKAGE IS DAMAGED/MISSING, WHAT DO I DO?

Unfortunately shipping things always comes with the small chance of damaged packages. Please email me your order number and we can work something out! Typically most orders can be replaced.

I DON'T SEE ONE OF THE ITEMS I ORDERED/THERE IS EXTRA GOODIES IN MY ORDER

If you are missing a part of your order, please email me and I will send it out to you! Since I am packing a lot of orders at once usually, there is a very small but rare chance that I will make a mistake. If you received something extra that you didn't order... Happy early Birthday! Feel free to keep it as a little present for yourself~

CAN I RETURN/ EXCHANGE MY ORDER?

I don’t accept returns or exchanges. If you have a problem with your order, feel free to reach out to me!

PRODUCTS/ PACKAGING

WHY DO SOME PRODUCTS HAVE 'B-GRADE', 'C-GRADE', ETC.?

Often when you manufacture a product, some come back with flaws whether it's from a mistake or from shipping damages. These products still work fine and would be a shame to see them thrown away so I sell them at a discounted price. The order of the grades go from A, B, to C.

WILL YOU BE RESTOCKING THIS PRODUCT?

I get a lot of messages asking if I restock certain products and the answer is sometimes! Since manufacturing takes up to a couple of months sometimes, I typically like to create new products instead of restocking old ones. So... snag the things you want fast just in case I don't!